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Management team

Leading a team of experts, who are experienced, passionate, and driven to deliver results.
It was an absolute pleasure working with i360Experience, hassle free process with service and deliverables of the highest quality. We are looking forward to seeing how the initiatives we are implementing now have paid off.

Marketing Director, Solicitors firm, Newcastle upon Tyne
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Andrea Collins - MBA, BA (Hons)
Co-founder and Managing Director

Tel. +44 (0) 1793 493468
Mob. +44 (0) 7500 831800
Email. acollins@iCustomerExperience.com
Twitter.
i360Experience
Andrea co-founded iCustomerExperience and its parent company, i360Experience, in 2009 having spent many years assisting FTSE and Euronext companies address their customer relationship and revenue growth challenges.

Passionate about customer and employee engagement, Andrea has authored the majority of the company's research and improvement methodologies. As Managing Director she is responsible for new business development, overseeing the company’s relationships with its existing clients, and managing consultancy resource and program management.

Fluent in French and Spanish, having graduated with a BA (Hons) in Modern Languages in 1996, Andrea returned to education in 2001 to complete a Masters in Business Administration (MBA) from Oxford.
Jamie Clifton
Co-founder and Technical Director

Tel. +44 (0) 1793 493468
Email. jclifton@iCustomerExperience.com
Twitter. JBClifton
Jamie co-founded iCustomerExperience and its parent company, i360Experience, having spent more than 15 years managing product marketing functions for some of the world's largest software companies both in the US and Europe.

As Technical Director Jamie is responsible for the company’s technical infrastructure having successfully designed and managed the build of the i360Experience platform, incorporating a highly scalable database, robust Survey Engine, feature rich Client Portal, and extensive Business Intelligence capability. Jamie is also heavily involved in the company's marketing activity and heads up the company's Partner Alliance Program.

Jamie has a BSc (Hons) in Economics and Computing Science from Manchester University. 
As the management team, our priority is to ensure our people are experts in their field, passionate about what they do, professional at all times, and driven to exceed client expectations time after time.
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